FlipFlop 3.0Posting in the eShop Support Forum
eShop is a free plugin and support in its forum is also free. But in order for this free support to continue to work effectively, there are some rules that you need to be aware of.
Before You Post
Ensure that you have searched the eShop Wiki and the eShop forum thoroughly before asking for help.
New Gateways
We will NOT be adding any new merchant gateways to the main plugin. So, please, don’t ask.
CSS / Theme Support
We do NOT offer free support for CSS changes or for themes other than our own. If you do have an issue with one of our themes — including Emporium — please post in the Theme forum.
Elegant Themes
We do NOT support themes from Elegant Themes — including the eStore theme. Please contact Elegant Themes for support.
Code Customisation
Please understand that we cannot provide free support for any hacking or customisation of eShop. We simply don’t have the time. If you are a coder, all we can suggest is that you refer to the code & its comments.
When You Post
Ensure that your problem can be replicated using the current version of WordPress & eShop, the Twenty Eleven theme and all other plugins deactivated. Topics reporting issues that have not been replicated in this manner may be deleted on sight.
Do Not Post in Old Topics
It’s highly unlikely that we will see your posts or that you will get any response. Your post may even be deleted. Plus, unless you are using the same server, the same theme, the same version of WordPress and the same plugins as the previous poster(s), your problem is NOT the same. So do yourself a favour — post a new topic!
No “Me Too” Posts
It is considered very rude to interrupt another poster’s thread and it makes our support task far more difficult. Again, unless you are using the same server, the same theme, the same version of WordPress and the same plugins as the original poster, your problem is NOT the same. Post your own topic — otherwise your posts will simply be deleted on sight.
Details, please
Ensure you provide details of:
- your eShop version
- the version of WordPress that you are running
- your site url
Posts that do not include this information may be deleted on sight.
Please Read the Responses
Answering support questions takes our time & effort. The least you can do is read our answers properly and answer any questions asked. If you do not, then we cannot help you.
Remain Polite
eShop is a free plugin and we are not obliged to offer any free support. Becoming abusive, losing your temper or demanding help will simply result in you being banned from our forums
Replicating Your Problem
If we cannot replicate your issue, then we cannot investigate it any further. This is not a “fob off”. It’s a fact of life. All we can say is that, whatever the problem is, it is specific to your site — not eShop itself.
Forum Scope
We do NOT provide free, step-by-step support for individual sites or installs and there is a limit to the amount of free support that we can offer. If you would like to avail yourself of our commercial services, then please feel free to contact us.
Resolving Topics
If your issue has been solved, please mark the topic as “Resolved”. If we have replied with questions or suggestions but did not receive any response within 24 hours, your topic will be automatically marked as resolved & closed.
Closing the Forums
During vacation periods, we reserve the right to close the forums if we cannot staff them effectively. We are sorry if this inconveniences you but we are not prepared to allow the forums to remain unmanned for more than 2 or 3 days. Again, please remember that we are not obliged to offer any free support.
Zero Tolerance Policy
We operate a zero-tolerance policy on the quirm.net forums. Whilst we cannot guarantee to help, or support, everyone, we will, where possible, try to assist you. Nagging, pestering, persistently emailing or abusing us will not help. It will only ensure that you are banned from the forums.
