FlipFlop 3.0Cart Operations
After items are added to the Cart, the customer must complete a form on the Checkout page before being redirected to the merchant gateway for payment. A successful payment will auto generate an email to the customer and to the shop owner’s email address as configured in Settings → eShop → eShop From email address.
The shop owner’s email will have a subject containing the phrase {merchant gateway} IPN. The email will include all details of the transaction and should be retained as a permanent record.
The email to the customer details their order as configured in eShop → Emails. If you would like the shop owner to receive a copy of this email as well as the default shop owner’s email, please see CC email to customer.
Downloads
The email to the customer details their order and includes a download link with their login details. The download link is generated from their email address plus a unique code. The customer is then allowed ‘x’ attempts to download a file, as configured in Settings → eShop → Downloads. The number of available download attempts can be reset in the customer’s order page via eShop → Orders.
Orders that only contain downloads will be automatically moved to the eShop → Orders → Shipped page.
Orders that contain non-downloadable products will be moved to the eShop → Orders → Active page for delivery.
Cash/Bank Payments for Downloads
If you are selling downloadable items using Cash or Bank, we recommend that you configure eShop to remove the download details in emails via Settings → eShop → Downloads → eShop Emails by ensuring that the Show Download details in emails dropdown is set to No.
You can then send the download details to the customer via an Admin form email when you have processed their payment.
